- Returns& exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase.(conditions apply)
- Items can only be exchanged for other items of similar value.
- If refunds is requested it will only be in the original form of payment.
- Shipping charges are non-refundable.
- Select items have known wear & tear defects. These defects are not covered under the return& exchange policy.
- Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
- Returns & exchanges must be in new condition with original parts/packaging.
- Any item with visible physical damage cannot be returned or exchanged.
- No returns accepted for items exposed to extreme temperatures, water, or improper handling.This includes, but is not limited to, tanks with broken glass, leakage in tank/pods/cartridges, broken USB charging port due to mishandling etc.
- Many products in the industry are NOT covered by warranty either by the manufacturer or by Longhorn Vapor Company due to sanitary reasons and their sensitive nature. These may include but are not limited to:
- Replaceable Coils, Atomizers, Pods, Cartridges
- Rebuild-able Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
- Tips & Mouthpieces
- Mechanical Mods (including Squonk devices)
- Vaporesso, Sigelei and IPV products are to be dealt by the manufacturer directly. No returns will be accepted by Longhorn Vapor. Keep the original packaging for serial number.
To claim a successful exchange or refund for a defective product, please notify us via email at email@example.com (customer will pay all additional shipping charges)