We have described and photographed items available at Longhorn Vapor as accurately as possible. We do our best to keep our products’ information updated.

Refunds will only be made in the same means; for instance, you will not be able to receive refunds on any other account except the one you used to pay from.

Longhorn Vapor offers a limited warranty of 30 days on all the products available apart from the following:

  • E-Liquids
  • Batteries
  • Tips & Mouthpieces
  • Atomizers
  • Cartomizers
  • Coils & Tanks

Customers are requested to properly check the above mentioned products before leaving the store, once the customer leaves the store, these products will not be returned or exchanged due to re-use issues. We ship our products in perfect conditions, however if any of the above products get damaged during the shipment, we accept return in that case.

You should notify the company via E-Mail (info@longhornvapor.com) within seven days of purchase if your item or package has been damaged, faulty or in any way defective to claim a successful exchange or a refund. (Shipping Charges are Non-Refundable. In addition, client will pay all the additional shipping charges)

All details regarding the defect of the item should be notified via E-Mail (info@longhornvapor.com) to the company. Furthermore, all the package items along with the original packing should be returned in order to successfully claim a refund or an exchange.

Our Company will not offer any kind of exchange or refund if:

  • The item has been modified, altered, repaired or serviced by any other company or person instead of Longhorn Vapor.
  • The item has been physically abused.
  • The item has been used in a manner inconsistent to the usage indicated in the manual.
  • The item has been utilized for any other purpose than that which it is was intended.
  • The item has been damaged during the shipment back to the company.
  • Refund or exchange will not be made if any of the items in the original packing are missing.

 

Note: You must completely describe the details regarding the defect of your item via E-Mail (info@longhornvapor.com). Moreover, you must send all the package items with the original packing to the company if you are to enjoy a successful refund or an exchange.

Longhorn Vapor endeavors to ship every order at the earliest. However, we cannot guarantee when your order will be at your doorstep after shipping.

Schedule:

Orders received before 1500 EST on Monday-Friday will be shipped on the same day. However, all the orders received after 1500 EST on Monday-Thursday will be shipped next day in the morning. Orders placed after 1500 EST on Friday will be shipped on next business day in the morning.

Note: Schedule of shipping can vary during State/Country holidays.

Delivery Services:

  • UPS
  • USPS

UPS and USPS are both recognized and credible international carrier services. According to both carrier services, all domestic orders are shipped within 1-2 business days while all international orders are shipped within 3-5 business days.

Note: We treat your orders with extreme precautionary measures, but we cannot guarantee that the carrier services will also do the same. Furthermore, we cannot be accountable for any mistakes or blunders made by carrier services in delivering your package.

Shipping Rates:

Shipping rates vary according to your location, and are available at checkout.

Note: You can select different means of shipping at checkout that will not only vary the rates but will also vary the time of delivery.

State/Country Regulations:

It is every customer’s responsibility to know your state/country laws regarding E-Cigarette before placing an order. We will not be responsible for any kind of delays or overcharges if the product is prohibited in your state/country.

 

Longhorn Vapor understands about your privacy’s significance, and we have created this policy to express our commitment to discretion. The following describe how Longhorn Vapor uses the information gathered from our customers. We encourage our users to study our privacy policy before using the site. Your usage of this site verifies that you agree to all terms of our privacy policy. However, we strongly recommend that you must not use our site if you disagree to any part of this privacy policy.

Privacy Statement:

Information We Collect:

We gather information from our customer when he/she purchases items available at our site by filling out a form that will collect your personal information. However, you can still use our site anonymously.

Information We Use:

Any of the information that we have gathered from you may be used in any of the following ways.

  • To personalize your experience
  • To improve our site
  • To improve our customer service
  • To complete your ongoing transactions
  • To deliver your item or product

We Protect Your Information:

We take plenty of security measures in order to protect your personal information.

Concealing Information to Outside Parties:

We do not sell, trade or provide your personal information to any outside party. However, we do share information with trusted third parties that assist us in running our site. By third party, we mean the online transaction service providers (USAEPAY). Apart from that, we might disclose your personal information when we believe that unveiling is necessary to comply with the law if you violate our terms and conditions in any manner.

Third Party Links:

We might offer third party services or products on our site at our tact. All those third party sites have their own privacy policy; therefore, we have no accountability or responsibility for those sites. Nevertheless, we try our very best to keep the integrity of our site.

Age Verification:

By using our site, you have given your consent that you are over 18 years of age.

Changes to the Privacy Policy:

We have the right to change our privacy statement at any time. Please review it frequently.

Contact Information:

Contact us at

info@longhornvapor.com

You can also mail us at

The Longhorn Vapor,